ANNEX 2.5.6 Maintenance and Support

Resources also need to be allocated for ongoing school connectivity operations, maintenance and upgrades. It is essential that schools have access to trained staff that can troubleshoot problems, perform routine maintenance and identify necessary upgrades, particularly in the more rural and remote areas. Technical staff needs to be trained in network operation and maintenance, management of relationships with ISPs and software vendors, as well as network security and online protection. This activity should be included in the overall school connectivity plan and properly resourced. Options can include receiving support and maintenance from the telecommunications operators, out-sourcing maintenance (which may be problematic in remote areas that are not close to support and maintenance facilities) or training of local staff.

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