3.3.2.2 The User’s Domain

In this section, the characteristics of the user are considered in order to define the type of applications that can be used and that are required. For example, if in any given community the majority of the people are illiterate, it is likely that the use of audio and video tools will predominate. The working capacity of the system must, then, allow for the use of audio and video applications. The same capacity would allow for the operation tele-consulting, pc-to-pc video links and the sending of images under secure conditions. In additional to the users' needs, it is expedient to take into consideration the technical capacity of the network administrators.

In northern Uganda -- a zone of conflict, in which there are several refugee camps -- a WiFi network has been developed to communicate among the camps and with the aid organizations that work in them. This network has been developed through the BOSCO Uganda Relief Project (Battery Operated Systems for Community Outreach) and the social enterprise Inveneo, which incorporates the participation of users as a key element in the design of the network. This project took into account, for example, that the network would be operated by non-technical administrators with little experience in use of ICT. Therefore, the infrastructure had to incorporate easy-to-operate equipment.